FAQs

Last Updated: September 15, 2021

 

Frequently Asked Questions

How can I place an order?

To place an order for your favorite item you need to:

  1. Go to the page of your chosen product.
  2. Check the quantity if you would like to order more than one item.
  3. Click the 'ADD TO CART' button to proceed to checkout.
  4. And finally select the billing method, provide shipping information, and an e-mail address to receive confirmation.

How do I know my order has been confirmed?

You will receive an email containing the details of your order.

In this mail, you will be provided with a unique Order ID (e.g. #1234), and listing of the item(s) you have ordered.

How Can I Track My Order?

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

Or you can track your order via: Click Here

How Do I Know If My Package Has Shipped And Is On Its Way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.

Please allow 24-48 hours from the time you place your order for its status to update.

Why I Didn't Receive An Order Confirmation/Shipping Confirmation Email?

After you place your order, we always send an order confirmation email to the email you provided us. After we ship your order, we also send shipping confirmation email to the email you provided us. Please be sure to check your spam/junk folder for the emails.

If you still do not see it there, please feel free to contact our customer support at Contact@Stesto.com and we’ll send it again right away.

My Tracking Info Shows My Package Was Delivered, But I Never Received It

We know how important your order is! Stesto provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Stesto does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

Why Isn't My Tracking Info Updating, Is There Something Wrong?

This is normal. The tracking information normally lags behind the true status of your package. If it hasn't updated in over 10 days, please contact support

Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes are the responsibility of the recipient and will not be covered by us here at Stesto. For further details of charges, please contact your local customs office.

How do I cancel an order?

You’ll have the option to cancel your order directly from your confirmation email within 1 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 60 minutes, email Contact@Stesto.com and we’ll help find an alternative solution.

How do I change my order?

We're sorry you didn't love your Stesto Store. Please reach out to Contact@Stesto.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

How can I pay my order?

We offer safe and secure payment options via credit/debit cards (VISA & Mastercard) and PayPal.

So you can choose the most suitable one for you. All products are listed in US Dollar.

In what currency are your products listed?

All prices listed on Silky Smooth Solutions are listed in US Dollar (USD$).

How secure is my personal information?

Ryenna adheres to the highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored

We don’t sell, lease or otherwise distribute any personal customer information.

Didn't find your answer?

Drop us an email at our Contact Us page.

Company Info:

Address: 71-75, Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom

Phone: +44 786-873-5680 

Email: Contact@Stesto.com